Southern Cross Care Qld takes out top spot in food survey

The success of SCCQ in achieving high food scores can be attributed to several key factors, each contributing to a culture of resident-focused decision-making and continuous improvement within its facilities.

“Keeping the residents at the centre of our decision-making is paramount. We strive to take residents on a journey with food – to help them relive memories, experience different cultures, and find comfort in familiar flavours. Serving food goes beyond meeting nutrition requirements; it’s about enhancing overall health and well-being,” says Chris Willis, Head of Hospitality.

“When you consider that a resident spends up to four or five hours of their waking day dining, you can see how important the overall experience is to maintain happiness.”

SCCQ recognises the importance of a well-designed menu that offers choice, quality, and efficiency. By providing residents with clear and varied menu options, SCCQ ensures that its culinary offerings cater to diverse tastes and preferences.

SCCQ places a strong emphasis on ensuring that their catering teams are supported by experienced professionals who share a common vision for quality service. With dedicated personnel such as the Head of Hospitality Services, Hospitality Services Manager, and Hospitality Services Co-Ordinator, SCCQ ensures that its catering operations are well-equipped to meet the needs of residents on a daily basis.

Another critical aspect of SCCQ’s success lies in empowering frontline staff with the tools and environment needed to operate safely and confidently. This investment in staff training and support fosters a culture of professionalism and ensures consistent delivery of high-quality service.

By prioritising the recognition and resourcing of hospitality services, SCCQ has created a ripple effect that positively impacts the entire organisation.

Southern Cross Care QLD Chef Kazzie Figueroa

SOURCE: Southern Cross Care Queensland