The opportunities for competition, contestability, and choice in human services are variable across different fields and jurisdictions. CHA acknowledges that where there is a dearth of providers to offer services or the sector is underfunded, opportunities for competition, contestability, and choice in human services may be limited. This is of particular concern in regional, rural, and remote jurisdictions.
Due to the overlapping and complex needs of those who access human services, there is a need for better coordination among providers within each area as well as across sectors that build on the existing infrastructure to promote innovation and quality improvements. Using integrated models to coordinate the delivery of services could reveal greater gains from efficiencies in the system.
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